Return & Shipping Policy

We strive to process and dispatch all orders within 1–3 business days after payment confirmation. Delivery timelines vary depending on your location:

• Nairobi & surrounding areas: 1–3 business days after dispatch.
• Other regions in Kenya: 3–7 business days after dispatch.

Shipping costs are calculated at checkout based on your delivery address and the weight of the items in your order. We partner with reliable courier services to ensure your products arrive safely and on time.

Once your order is dispatched, you will receive a confirmation with tracking information (where available). Please ensure the delivery address provided at checkout is accurate — we are not responsible for orders delivered to an incorrectly provided address.

Your satisfaction is important to us. If you are not completely happy with your purchase, you may be eligible for a return or exchange under the following conditions:

Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Certain items such as consumables, perishable goods, and personal hygiene products are non-returnable for health and safety reasons.

How to Initiate a Return

1. Contact us via phone at +254 712 775 426 or email us at info@lijustore.co.ke within 7 days of receiving your order.
2. Provide your order number and a brief description of the issue.
3. We will guide you through the return process, including any pickup arrangements if applicable.

Refunds

Once we receive and inspect the returned item, we will notify you of the status. Approved refunds will be processed within 5–7 business days and credited back to your original payment method. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or full refund, including any shipping costs, at no extra charge to you.

We may request photographic evidence of the damage to help us resolve the issue as quickly as possible and improve our packaging processes.

If you have any questions about our return or shipping policy, feel free to reach out. We are happy to help.